J'aime

In a world where technology is king, I wonder how the airline industry manages to keep their planes in the air.
As an airline passenger as one would do, I searched different airlines for a few days away. It could be said that internet web sites were often working with limited access or very difficult to navigate, leading to premium calls. My frustration as the one paying good money to fly seemed to be an intellectual concept of choice and seemed to play little importance in the chain of strategically decision of airline to create a system that is simple and easy to navigate.
As more and more airlines convey to joint venture moving millions of passengers worldwide, in the name of flawless travel and multiple choices. It is true that passengers will have multiple choices but not necessary a seamless travel, or a good service. Profit and money making have replaced the good old customer service. As I travelled, I watched, I listened to the people. I have seen the frustration on both sides, passengers versus employees, employees versus passengers. And I still marvel at the sheer number of people at an airport at any one given time.
However when offering a service such as flying, can any one afford to treat passengers as such?
With China, India, and other countries enjoying economical growth, with many new aircrafts on order, the demand for air travel is on the increase. Can airlines be complacent in dealing with increase growth?

MR